CUSTOMER SUPPORT SPECIALIST (Person with Disability)

Your mission is to support the users on their road with us, providing them with solutions and resources, to understand how our tools work, and how to function with social media In this position, you will be able to have a wonderful contribution and impact in different areas: As a customer support specialist Provide a unique experience to our users by providing excellence in our chat. Client accompaniment and resolution of doubts and questions related to our platform. Introduction to our users about the benefits that the platform can offer them in their day to day. Provide the users with our plans, and which one suits them better for their scenario. Collect customer feedback for service improvements and proactivity when suggesting improvements and changes to the platform. Provide support and assistance internally, managing incident requests and requests from other departments. Collaborate with the other team members to and support for other enterprise tools for our internal and customer usage. As a Team Member Build strong internal relationships with your team, to align customer inquiries. Work closely with your team to understand objectives and unblock situations Collaborate with other areas to brainstorm and develop a variety of materials